Privacy Policy

Last Updated: 12/12/2023

At Perpentina, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, make a purchase, or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

We may collect the following information when you visit our website or make a purchase from our shop:

• Personal Identification Information: Your name, email address, phone number, shipping and billing address, and payment information (such as credit card details).
• Transaction Information: Details of the products you purchase, order history, and associated payments.
• Technical Information: Your IP address, browser type, device information, and website activity through cookies or other tracking technologies.
• Marketing Preferences: Information about your preferences for receiving communications from us.

We use the information we collect for the following purposes:

• To Process Transactions: We use your personal data to process orders, fulfill your purchases, and send relevant order updates.
• To Improve Our Services: We may use your feedback and browsing data to improve our products, services, website functionality, and overall customer experience.
• To Send Promotional Material: With your consent, we may send you marketing communications about new products, discounts, or other relevant offers.
• For Legal and Regulatory Compliance: To comply with our legal obligations and resolve disputes.

We process your personal data on the following legal bases:

• Contractual Necessity: To fulfill orders and provide you with the products and services you have requested.
• Consent: When you opt in to receive marketing communications or agree to the use of cookies.
• Legitimate Interests: To enhance customer experience, improve our website, and analyze customer behavior.
• Legal Obligation: To comply with any applicable laws or regulatory requirements.

We are committed to ensuring that your personal information is secure. We use a variety of physical, electronic, and managerial measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

We will not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third-party partners to provide the following services:

• Payment Processing: To complete transactions securely (e.g., payment gateways such as Stripe or PayPal).
• Shipping and Delivery: To deliver your orders to the correct address (e.g., postal services, couriers).
• Marketing and Analytics: To send you promotional emails or analyze website activity (e.g., Mailchimp, Google Analytics).
• Compliance with Law: We may disclose your personal data if required by law, regulation, or legal process.

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device to help us identify your preferences, track website activity, and personalize your shopping experience.

You can choose to disable cookies through your browser settings, but this may affect your experience on our website.

Under UK data protection law, you have certain rights concerning your personal data, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data in certain circumstances.
• Restriction: You can ask us to limit how we use your personal data.
• Objection to Processing: You can object to certain types of data processing, such as direct marketing.
• Data Portability: You have the right to request your data in a machine-readable format for transfer to another provider.

To exercise these rights, please contact us at [Your Contact Email].

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

We operate primarily within the UK, but may transfer your personal data to trusted third parties or service providers located outside the UK. If we do so, we will ensure that your data is adequately protected in line with UK data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

Perpentina
Perpentinahealing@yahoo.com
2B lyndhurst Grove, Derby, DE21 6RX